The primary purpose of Ferguson Medical Group is to meet the medical needs of the people who reside in the area.

New Patients

When you indicate which physician you wish to see, we will make every effort for you to see that particular doctor. If circumstances are such that you are unable to see that physician, we will indicate physicians whose specialties include the condition for which you are seeking treatment. For this reason, it is sometimes necessary that the receptionist ask you the general nature of your visit. Of course, such information will be kept strictly confidential. If your medical problems need immediate attention, we have personnel available who can assist you.

New patients should plan to arrive 30 minutes early for your first appointment at the Clinic to allow time for registration. Registration may be completed at the first floor Admissions desk. The Admissions Clerk will direct you to the appropriate reception desk once registration is completed.

Referral Patients

Clinic patients, when necessary, are referred from one doctor to another for consultation or specialized care. The doctor or nurse handles these referrals. If your physician is not a Clinic practitioner, and has referred you to one of our physicians, your doctor or nurse will make the arrangements. However, it is advised the patient contact the reception desk within the Clinic to which they've been referred to find out if any special preparations are necessary for the appointment.

Appointments

Appointments are made according to each physician's office schedule. Since all physicians are not present at all times, it is important you call ahead for an appointment. In order to obtain an appointment time convenient for you, make your appointment well in advance of the time that you wish to see the doctor. The easiest way is to make your appointment as you leave from a previous visit. Registered patients should go directly to the reception desk of the department in which the appointment is scheduled. Advise the receptionist you have arrived and present at every appointment your insurance or medical assistance card that you use. If there have been any changes in address, phone number, marital status, etc. since your last visit, please inform your receptionist at the time you check in.

Work-In Appointments

If a patient needs to see a physician on an immediate or urgent basis and does not have a prior appointment, it is wise to call the reception desk of your physician and tell them you are calling about an appointment for that day. the doctor's receptionist will be able to give you an idea of the patient load for the day and when a good time would be for you to come. When the receptionist gives you a time, it is not an appointment, but a good time to come for you to be worked into the doctor's schedule. Every effort will be made for you to be seen in the course of the day.

Cancellations

If you find it necessary to cancel an appointment, please do so well enough in advance to enable us to use your scheduled time for another patient. When canceling an appointment, please give the name of your physician, the date and time of your appointment.